Delivery Terms
SAME DAY DELIVERY
The same day delivered orders are forwarded to a relay network that transfers to local florists
For areas where some rural areas or florist is not a florist, we may not be able to fulfill the order. In this case, we will offer a complete refund or next day delivery from our convenience of central production.
Domestic deliveries are available from Monday Sunday. Deliveries are normally made to the buyer's address by a flowerman between 8 in the morning with 8 in the morning. However, during peak periods these delivery times may vary slightly and we reserve the right to deliver between 7am and 11pm in exceptional circumstances. We are currently unable to deliver on public holidays.
Our same day deliveries are valid for the specified countries .
We cannot guarantee an exact delivery time for same-day flower deliveries.
Sometimes we are unable to provide delivery notifications for same day orders.
If no one is available to pick up the flowers, the florist driver will normally leave the buyer a delivery card with the option to call to reschedule the delivery.
In the event of non-delivery, customers are normally entitled to a refund or redistribution.
In the case of late delivery on the selected delivery date, we normally refund the delivery fee associated with your order.
Large enterprises, hospitals, universities, etc. For deliveries, deliveries will normally be made to reception or to the room. In many cases, it is not possible to deliver to the buyer for such addresses. See below for more information.
If the recipient address provided is incorrect or incomplete, or delivery is refused, we reserve the right to charge up to 100% of the original order value for re-delivery to the same or alternative address. no refund is possible
We do not guarantee that we will not be able to follow the delivery instructions.
FLOWER DELIVERY THE FOLLOWING DAY
Your flower orders are delivered by the nearest local florists to the delivery address. In areas where there are no local florists close to the posted address, Shipments are sent by couriers with additional charges, no additional charges up to 10 km. For products that are planned to be delivered by courier, mileage delivery fee is not charged.
Deliveries are normally made between 9am and 8pm. However, during peak periods, these delivery times may differ slightly and we reserve the right to deliver between 7:00 AM and 11:00 PM (Domestic).
If you have chosen the submission in the afternoon and you have paid (can be additional fee), delivery will take place in midday and 6 in the evening ..
Domestic deliveries are available from Monday to market. We cannot deliver on public holidays.
Our next day courier deliveries are only to areas with local florists. Delivery to rural areas and villages is based on the local florist's delivery fee.
If possible, we will try to obtain autographs from the intended recipients of the flowers.
AM 17: We cannot guarantee a precise delivery time for orders that are given after additional charges
If no one is available to pick up, our courier will normally follow the delivery instructions provided, will securely inform the recipient and inform the receiver to the receiver or a neighbor with the message. If they cannot leave the order securely, you can return the driver products to local depots and send a delivery card or send a delivery card to recipient to recipient to recipend the delivery or send the order from the local delivery of the courier. If no action is performed, the courier will normally try delivery on the next workday. Please note that only one re-delivery attempt will be made.
Under normal circumstances, we receive the courier shipment and delivery notifications. Then, we use this information to be informed of the delivery phase of your order through e-mail and / or SMS. However, this service is not guaranteed. In addition, there may be some delay between the formation of a delivery event and notification.
In case of delivery, customers are normally the right to refund or redistribution.
In the case of late delivery on the selected delivery date, we normally refund the delivery fee associated with your order.
Large enterprises, hospitals, universities, etc. For deliveries, deliveries will normally be made to reception or to the room. In many cases, it is not possible to deliver to the buyer for such addresses. See below for more information.
If the recipient address provided is incorrect or incomplete, or delivery is refused, we reserve the right to charge up to 100% of the original order value for re-delivery to the same or alternative address.
We don't usually call the buyer before delivery.
We do not guarantee that we will not be able to follow the delivery instructions.
INTERNATIONAL DELIVERY
All international deliveries are passed to a relay network that transmits orders to local florists.
For some deliveries, the Courier owner call the buyer to make it availability to get the flowers
may be clin.
Deliveries are available Monday through Saturday. Deliveries are normally made by a florist to the recipient's address between 8am and 6pm. However, during peak periods, delivery can be made up to 8 pm. We are unable to deliver flowers on public holidays.
Same-day flower deliveries can be made anytime between 8 pm and 7 pm.
For international orders, we cannot make delivery notifications on the same day in countries with time difference.
If no one is available to pick up the flowers, the florist driver will normally leave the buyer a delivery card with the option to call to reschedule the delivery.
In the event of non-delivery, customers are normally entitled to a refund or redistribution.
In case of late delivery on the selected delivery date, we will normally refund the delivery fee associated with your order.
Large enterprises, hospitals, universities, etc. For deliveries, deliveries will normally be made to reception or to the room. In many cases, it is not possible to deliver to the buyer for such addresses. See below for more information.
If the recipient address provided is incorrect or incomplete, or delivery is refused, we reserve the right to charge up to 100% of the original order value for re-delivery to the same or alternative address. No refund is possible
We do not guarantee that we will not be able to follow the delivery instructions.
PRODUCT SPECIFIC DELIVERY INFORMATION
FLOWERS
Flowers are delivered with parcels in some countries. in special packaging.
OTHER IMPORTANT DELIVERY INFORMATION
Please be sure to provide a valid email address and/or phone number to enable us to contact you regarding a problem with your order.
Please make sure someone is available at the delivery address to pick up the delivery.
In the event of a delivery issue, we will contact the customer to try to resolve the issue if we are able.
In rare cases, our drivers are unable to place the order. This could be a problem with the delivery vehicle. We ensure that these situations are minimized, but if we are unable to place the order due to circumstances within our control, we will contact you immediately via email or phone to arrange a delivery and refund the original delivery price. We reserve the right to provide additional compensation as a discount for future purchases at www.turkflowers.com.tr. No other compensation is accepted.
To ensure a successful delivery, please make sure the shipping address is correct and complete. If possible, please provide additional delivery instructions to help the delivery driver find the recipient's address.
We cannot be held responsible for non-delivery caused by an issue with the address and/or zip code you provided at the time the order was placed, the order cannot be canceled as the flower is not a damaged and reused item due to the Customer's incorrect addresses due to reasons including the delivery being rejected by the buyer or the buyer no longer living at the address provided. and we are not responsible for any other costs incurred.
DELIVERY FOR BUSINESSES, HOSPITALS, UNIVERSITIES
There are unfortunately no scheduled delivery options, especially during peak periods (Christmas, Valentine's Day, and Mother's Day) to ensure successful deliveries.
In some cases, we may not be able to deliver flowers directly to the recipient, for example when delivering to certain business addresses, hospitals or universities. Please note that these conditions are beyond our control. In this case, we will deliver it to the reception area or mailroom and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our delivery records.
To ensure the highest probability of delivery success, please include the recipient name, department name, floor number, etc. Be sure to include as much information as possible in the delivery instructions.
HOSPITAL-SPECIFIC DELIVERY PROBLEMS
Deliveries to hospitals are often problematic after patients change ward or are discharged. Also, many hospitals do not accept flower deliveries due to health and safety restrictions.
For this reason, we no longer recommend delivering flowers to a hospital patient. If an order is placed for delivery to a hospital and the delivery is not successful, we reserve the right to return or resend the order.
DELIVERY PROBLEMS WITH THE UNIVERSITY
Due to the size of university campuses, it can often be difficult to find buyers at universities. For this reason, we cannot deliver to the recipients themselves and we always deliver to the university rooms or reception. Please make sure you provide enough information so that the flowers/recipients can find the intended recipient of the flowers. We are not responsible for the flowers being delivered to the universities as we do not have control of the delivery once we reach the security/reception.
OTHER BUSINESS ADDRESS DELIVERY S
TARGET COUNTRY - SELECT CITY!